ADMISSIONS POLICY
1) The Haida Heritage Centre at Kay 'Llnagaay (HHC) only accepts payment in Cash, Visa, Mastercard, and Debit.
a) HHC will only accept Canadian and American currency with no American exchange rate.
b) HHC does not accept personal cheques under any circumstance.
2) All staff of the QHCS, Haida Gwaii Museum, Gwaii Haanas National Park Reserve and Haida Heritage Site are admitted free of charge but must pay relevant fees for any tours or programming.
3) All Haidas and their spouses are admitted free of charge but must pay additional fees for any tours or programming.
4) School groups will be admitted for a flat rate of $35 per visit.
5) Admissions fees provide access to the facility for solely the day in which payment is received.
6) Guests must keep their receipts or bracelets as proof of purchase to re-enter the Haida Heritage Centre. If a receipt of bracelet is not produced as evidence of payment, re-admittance is at the discretion of the receptionist.
7) Once admission is paid there are no refunds.
8) The Director of Operations or designate is to be contacted immediately if any conflict arises related to admissions.
9) Free access only to the Gina DaalGahl Naay Trading House Gift Shop.
10) Paid admission fees allow visitors to access the Performance House, Haida Gwaii Museum, Canoe House, and Carving House.
11) Photos can be taken everywhere except in the Haida Gwaii Museum spaces.
12) Visitors arriving within thirty (30) minutes of closing can be admitted at half price.
13) All carvers, artists, and users of the centre spaces are admitted free of charge.
14) Renters and Coast Mountain College (CMC) users should identify themselves to Front Desk staff upon entry.
Free Access
During regular hours of operation, all visitors are welcome free of charge to access the centre’s classrooms for meetings, orientations, Parks/CMC events and classes, washrooms, public pay phone, Eating House restaurant, Gina DaalGahl Naay Trading House Gift Shop, and six (6) totem poles.
All Visitors arriving to view the centre’s components are obliged to pay full admission fee. The admission fee provides access to the full Haida Heritage Centre and Haida Gwaii Museum. This includes the Haida Gwaii Museum, Performance House, Canoe House, Bill Reid Teaching Centre, and Carving Shed. Also included is free parking, bag/coat check, brief orientation, self guide pamphlet, video, and photo access everywhere but the Haida Gwaii Museum.
All visitors are encouraged to enter the building through the main entrance where they will receive an orientation. Upon payment of admission fee(s), visitors will be given a coloured bracelet that they must self-administer to verify payment and access the entire centre.
Front Desk staff will be responsible to monitor all entrances and visitors to ensure that all visitors that have accessed paid areas have indeed paid admission fees. By utilizing security cameras, roaming guides, two-way radios, and contact and communication with visitors, Front Desk staff should be able to monitor and ensure that all visitors pay the required admission fees.
Any visitors or persons wishing to access the centre’s administration of Coast Mountain College staff must first check in at the front desk and either obtain a visitor pass or wait for the person they came to see to meet them in the Welcome House. Anybody wishing to access Parks staff or areas must enter through the main Parks entrance.
All Carvers, artists, and users of other areas of the centre besides the classroom are allowed access free of charge of all areas excluding the Haida Gwaii Museum.
All members or pass holders must produce their membership or centre pass cards at the front desk for admission.
Family rates apply to immediate families with a maximum of six (6) members, additional family members must pay full admission fees.
BOOKINGS
PAYMENT AND CONFIRMATION
- Private tours are $214.00 per 1 hour PLUS the cost of admissions to the Haida Gwaii Museum. There is no tax on the private tour but there is 5% GST on the admission fee, which will be paid upon entry.
- Private rentals vary from $200 – $800, all spaces, excluding Welcome
House, come with a set amount of tables & chairs included in the cost. Additional chairs & tables can be added at the request of the
customer but includes an additional usage & set-up fee. - Every private service hosted by The Haida Heritage Centre includes a
$100 non-refundable deposit in the total cost. The deposit ensures the
requested booking date and time. - The Haida Heritage Centre requires that the remaining balance be
paid on the day of your tour. - Cheques payable to the Qay’'Llnagaay Heritage Centre Society can be mailed to #2 Second Beach Road, PO Box 1523, Skidegate, BC, V0T 1S1. Please email operations@haidaheritage.com with the
cheque amount, cheque number and date the cheque was mailed.
PRIVATE TOURS
- Private Tours are set in 1-hour blocks. If extra time is needed,
please contact The Haida Heritage Centre. - Please ensure you are at least 15 minutes early. If you are going to
be late, please call ahead or the tour will start without you.
ADDITIONAL FEES
- Alcohol is NOT permitted on site, no exceptions. The renter will be charged $500 if this policy is violated and the RCMP will be called.
- Renter will be charged $50/hr for any time used outside of what was booked; please include in your booking time for set up and clean up.
- Renter will be charged an additional $250 for any additional clean-up required by Haida Heritage Centre staff.
- For rentals requiring any AV equipment, renters must use an Haida Heritage Centre sound tech which will be charged $30/hr.
Classroom 1
- Max Capacity is 40 people
- Please specify setup for tables and chairs if required
Classroom 2
- Max capacity is 50 people
Please specify setup for tables and chairs if required
Bill Reid Teaching Centre
- Max capacity is 80 people
Please specify setup if tables and chairs required
Welcome House
- Max capacity is 140 people
Is open to the public unless booked outside of regular operating hours
Performance House
- Max capacity is 250 people
Please ensure you book extra time to set up and test if you have booked to use our AV system
Please ensure any personal electronics to be connected to our system have an HDMI port or bring your own adapter
For our audio system, our Sound Technician must be used and will be billed at $30/hr
Bistro
- Max capacity is 50 people
- Use of kitchen is NOT included
CANCELLATIONS
Please see our cancellation policies
Cancellation Policy – Tours and Spaces
- In the case of a cancellation or date change, the deposit is kept by The Haida Heritage Centre to minimize loss of profit, but all other
charges will be refunded. (ie. Private Tour = $214, if cancelled, $114
will be refunded to the customer) - Cancellation & date change requests must be made at least 24hrs
prior to original service date.
Cancellation Policy – Tours and Spaces
- In the case of a cancellation or date change, the deposit is kept by The Haida Heritage Centre to minimize loss of profit, but all other
charges will be refunded. (ie. Private Tour = $214, if cancelled, $114
will be refunded to the customer) - Cancellation & date change requests must be made at least 24hrs
prior to original service date.
CONDUCT POLICY
How to Conduct Yourself and/or Your Group using the 4 Haida Laws
We the Haida people live and abide by the 4 Haida Laws and we ask you, our visitor to conduct
yourselves in the same matter while visiting us and Haida Gwaii.
Yahguudang (Respect)
All acts must be done with respect.
- Respect the space – The Haida Heritage Centre is on the ancestral village site of Kay 'Llnagaay – Sealion Town.
- Respect the people – The Haida Heritage Centre staff are all Haida and knowledgeable about their history.
Ad Kyaanang (To ask first)
All acts must be done with consent.
Any questions regarding Haida culture, people or the Haida Heritage Centre, please feel free to ask at any time. If you or your guest have any questions that may be deemed inappropriate or culturally sensitive that the staff don’t feel comfortable answering, they may be emailed to haidaheritagecentre@gmail.com
Tllyahda (Make it right)
If an act is not done with respect or consent, or is witnessed, you must make it right.
Inappropriate behaviour or not following the rules, our Haida Ambassadors have the right to ask you/them to leave.
Gina ‘waadluuxan gud ad kwaagid (Everything depends on everything else)
We want to make your experience as enjoyable as possible. To ensure all our visitors and staff have an enjoyable experience your feedback is appreciated whether it is on TripAdvisor, Facebook or by email.
FILM POLICY
The Haida Heritage Centre as a non-profit society reserves the right to charge a fee to commercial film and video companies to film or video footage in and around the centre. The film fee is $500.00. Staff time to assist with storyline development, placing artifacts, and other forms of assistance is charged out at $30 per hour. If you are requesting the use of a canoe the cost is $100 plus $15 per person. A Haida canoe requires a minimum of 12 able bodies to move and paddle. If you are a non-profit, please contact us to discuss a possible lower rate.
Any footage used must clearly acknowledge the Haida Heritage Centre at Kay 'Llnagaay, Skidegate, Haida Gwaii, British Columbia, Canada in the credits to the final film or video production.
Film Agreement Costs
The producer agrees to pay the Haida Heritage Centre a one-time fee of $500.00 for the rights to shoot film or video footage in and around as per the HHC’s film policy.
The producer agrees to pay $30.00 per hour for any staff time required to assist with the moving of artifacts, storyline development, on-site supervision, etc.
The producer also agrees to pay all costs incurred if the use of a Haida canoe is required or requested.
Dated this _____ day of ____________, 202__
Name:
Signature:
Company:
Address:
Telephone:
Email:
Authorized Signatory for the Haida Heritage Centre at Kay 'Llnagaay:
_______________________________________
Pet Policy
While we love animals, we are unable to accommodate pets of any kind at our property. Thank you for your understanding.
PRIVACY POLICY
This Privacy Policy describes how haidaheritgagecentre.ca (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose:shared with our processor Shopify.
Order information
- Examples of Personal Information collected:name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection:to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection:collected from you.
- Disclosure for a business purpose:shared with our processor Shopify.
Customer support information
- Examples of Personal Information collected:name and email address.
- Purpose of collection:to provide customer support.
- Source of collection:collected from you.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK – https://www.facebook.com/settings/?tab=ads
- GOOGLE – https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
USING PERSONAL INFORMATION
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE
Name | Function |
_ab | Used in connection with access to admin. |
_secure_session_id | Used in connection with navigation through a storefront. |
cart | Used in connection with shopping cart. |
cart_sig | Used in connection with checkout. |
cart_ts | Used in connection with checkout. |
checkout_token | Used in connection with checkout. |
secret | Used in connection with checkout. |
secure_customer_sig | Used in connection with customer login. |
storefront_digest | Used in connection with customer login. |
_shopify_u | Used to facilitate updating customer account information. |
REPORTING AND ANALYTICS
Name | Function |
_tracking_consent | Tracking preferences. |
_landing_page | Track landing pages |
_orig_referrer | Track landing pages |
_s | Shopify analytics. |
_shopify_s | Shopify analytics. |
_shopify_sa_p | Shopify analytics relating to marketing & referrals. |
_shopify_sa_t | Shopify analytics relating to marketing & referrals. |
_shopify_y | Shopify analytics. |
_y | Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at tradinghouse@haidagwaiimuseum.ca or by mail using the details provided below:
Haida Gwaii Museum -Gina DaahlGahl Naay Trading House Gift Shop, Box 1373, #2 Beach Road, Skidegate BC V0T 1S1, Canada
Last updated: June 8, 2022.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.priv.gc.ca/en/
REFUND POLICY
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at haidaheritagecentre@gmail.com
With details of the product defect. You can send the item you consider defective to:
Haida Heritage Centre at Ḵay 'Llnagaay
#2 Second Beach Road
PO Box 1523
Skidegate, B.C. V0T 1S1
Upon receipt of the returned product, we will fully examine it and notify you via e-mail within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement of refund we will replace the product or refund the purchase price, using the original payment method.
Please Note: We are not responsible for items lost or stolen. We use the “signature required” option at shipping on items over $100 We will not be responsible for replacement or refund.
Under no circumstance do we accept returns on earrings for hygienic reasons.
Should we agree to a refund, they do not include any shipping and handling charges shown on the packaging invoice. Shipping charges for all returns must be prepaid and insured by you. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include cost of shipping.
SHIPPING POLICY
The Haida Heritage Centre is located on Haida Gwaii, we are a remote island off the coast of British Columbia, Our mail leaves three times weekly by ferry. Most often shipments are made every Tuesday and Thursday.
Canada: We estimate most items to arrive at their destinations within Canada within 2 weeks upon shipping.
United States and Rest of World: Shipping rates are as is in the checkout section. If there are any items that are not on the website, shipping costs will reflect weight and dimensions. Shipping time estimate should be 2-4 weeks upon date of shipment. Tracking numbers will be provided on any item over $100.00 CAD
Haida Heritage Centre at Ḵay 'Llnagaay
#2 Second Beach Road
PO Box 1523
Skidegate, B.C. V0T 1S1
250-559-7885